Total-Sinochem commitment: offer services of the highest standard to our customers, every day and in every site.
With selective service stations' locations, 24 hours opening and especially qualified staff, we are here to provide you the best services that guarantee a pleasant experience every time you make your way to our Total-Sinochem service stations.
Top Service Standards: This is how we make the difference, on the long term!
Total-Sinochem commitment is also to maintain its network of service station at a level of excellence, in a long term, in terms of:
Host: friendly service, professional and fast;
Impeccable cleanliness inside and outside stations;
The quality of equipment and facilities;
Quality of its services & products.
Customer Oriented Services
Every time you enter one of our Total-Sinochem service stations, you will be welcome and guided by our forecourt attendants, who will deliver you personal, dedicated services, including:
Guiding you, while you enter the site, in order to make your way on the forecourt more easily;
Helping you with refueling and providing professional advices on fuels;
Providing free window cleaning.
We are not just a fuel station
Tire pressure monitoring:
In addition to free window cleaning service, proposed on the forecourt, you can also enjoy the free tyre gauge whose main purpose is to:
Give you the possibility to make sure that your tires have the right pressure so that you can go on your trip safely;
Help you consume less fuel: indeed, "under pressured tires" can make you consume more fuel.
European style convenient store:
Even if you are not here for refueling, you can also enjoy the multiple choices provided by our modern convenient stores with European inspiration adapted locally. Each of our convenient stores will offer a range of dedicated food and non food products, including a high quality offer of lubricants and additives, and everyday consumptions.
Mystery shoppers:
In order to guarantee this level of excellence all over the year, Mystery Shopping visits will be organized, three times a year, by an independent company in order to make sure that all of our stations are in line with our Top Service standards.
This is the best way to guarantee the best services, every day, in every site!